SMS Consent for iQPay Purchase Card Messages
Learn how iQPay and partner organizations collect consent for purchase card text messages.
On this page
Bridge Purchasing Solutions, Inc. dba iQPay sends service and informational text messages related to purchase cards issued under Medicaid 1115 Health-Related Social Needs (HRSN) waivers, WIC, and similar program funding—including food, nutrition, diaper, maternity, and other program-specific purchase cards—delivered via a closed-loop restricted-spend payment network. These messages may be sent directly by iQPay or on behalf of partner organizations that administer purchase card programs with iQPay.
What messages are about
If you opt in, iQPay may send text messages about purchase card issuance, delivery, activation, replacement, support, account or program notices, and related documents. This SMS program is for service and informational messages. It is not used for marketing or promotional messages unless separately disclosed and consented to.
How partner-collected consent works
Some iQPay purchase card programs are administered by partner organizations, such as health plans, community-based organizations, higher education institutions, healthcare providers, digital health companies, or care delivery services. In those programs, the partner organization may ask for your permission to receive text messages from iQPay during application, intake, customer service, case management, initial outreach, or a one-on-one phone conversation. The partner organization maintains its own consent records and may provide iQPay with confirmation that consent was obtained. iQPay sends messages only to recipients the partner confirms have consented to receive iQPay purchase card service messages.
Standard partner consent language
Partner organizations that collect SMS consent for iQPay purchase card messages should use consent language that identifies iQPay as the sender and explains the message purpose.
Approved consent language
I agree that Bridge Purchasing Solutions, Inc. dba iQPay may send me text messages about my purchase card, including card issuance, delivery, activation, replacement, support, and related documents. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. Consent to text messages is optional and is not required to receive program services. I agree to the iQPay SMS Terms and Privacy Policy.
What the opt-in mechanism looks like
Below is the standard SMS opt-in UI partner organizations present to members during intake. The opt-in is a distinct, separate action from program enrollment, the checkbox is unchecked by default, and SMS consent is not required to receive program services.
Member name
Jane Doe
Phone number
(555) 123-4567
Optional — not required to receive program services
Submit application
Walk through the full opt-in flow
Interactive demo — try submitting with and without checking the SMS box. Both paths enroll you in the program.
How this opt-in meets CTIA & carrier requirements
- Unchecked by default. The member must take a positive action to consent — consent is never pre-filled.
- Distinct and separate action. The SMS checkbox is its own field, visually and structurally separated from program enrollment fields. Submitting the application without checking the box still enrolls the member in the underlying benefit program.
- Optional, not a service requirement. Consent to receive text messages is not bundled with the right to receive program services. Members who decline SMS still receive their purchase cards via alternative channels (mail, email, partner portal, phone outreach).
- Revocable at any time. Members can opt out by replying STOP to any message, or by contacting iQPay support directly. The partner organization and iQPay maintain opt-out records.
- Sender clearly identified. The consent language names Bridge Purchasing Solutions, Inc. dba iQPay as the sender, describes message purpose and frequency, and includes message-and-data-rate disclosure.
How partner-collected consent reaches iQPay
Partner intake
A partner organization — such as a health plan, community-based organization, higher education institution, healthcare provider, digital health company, or care delivery service — collects consent during application, intake, customer service, case management, initial outreach, or a one-on-one phone conversation.
Approved consent language
The partner presents the approved iQPay consent language, which identifies Bridge Purchasing Solutions, Inc. dba iQPay as the sender and explains the message purpose.
Consent recorded
The partner captures the individual's agreement and maintains its own consent records.
Confirmation to iQPay
The partner confirms to iQPay that consent was obtained.
Messages sent
iQPay sends purchase card service messages only to recipients the partner confirms have opted in.
How iQPay-direct consent works
When iQPay directly manages a purchase card program or collects consent through an iQPay-owned flow, iQPay may collect SMS consent through an iQPay web form, portal, or phone process. When iQPay collects consent directly, iQPay maintains its own consent record.
Outreach & Engagement programs
In addition to purchase card service messages, iQPay operates an Outreach & Engagement (O&E) platform through which sponsoring organizations run two-way SMS and email education, reminder, and engagement programs for their members. For O&E programs, the sponsoring organization collects consent directly from members and attests to iQPay at enrollment that valid prior express written consent has been obtained. iQPay relies on this attestation; the sponsoring organization maintains its own consent records and bears responsibility for the accuracy of those records.
O&E program messages are sent on behalf of the sponsoring organization. Message frequency varies by program. Reply STOP to any O&E message to opt out of that program; reply HELP for assistance.
Your choices
You can opt out of iQPay SMS messages at any time by replying STOP. You can request help by replying HELP. Consent to receive text messages is optional and is not required to receive program services. Alternative communication methods may be available through iQPay or the partner organization administering your program.
Privacy
iQPay does not sell, rent, buy, or share text messaging opt-in data or consent records with third parties or affiliates for their own marketing or promotional purposes. SMS consent information is used only to provide and support the messaging program, deliver messages, maintain opt-out records, comply with law, work with messaging service providers, and document consent when required.
Contact
Questions? Contact iQPay support at support@iqpay.com or 888-253-5667.